Last updated: October 26, 2026
Return window
You can return products within 30 days of delivery. Items must be unused, unopened and in their original packaging with any seals intact.
Items we can’t accept
For hygiene reasons we can’t accept returns of opened skincare, makeup, fragrance or hair care products, unless they are faulty. Gift cards are not returnable.
How to return
- Email support@hejskin.com with your order number and the items you’d like to return.
- We reply within 1 business day with the return address and instructions.
- Pack the items securely and send them back with a trackable shipping method.
Return shipping costs
Return shipping is paid by the customer, unless the item arrived damaged, faulty or wasn’t what you ordered — then we cover it. There are no restocking fees.
Refunds
Once your return arrives we inspect it and email you to confirm. Approved refunds are issued to your original payment method within 10 business days; your bank may take a few extra days to show it. The original shipping was free, so nothing is deducted for it.
Exchanges
We don’t offer direct exchanges. The quickest way to get a different item is to return the one you have and place a new order.
Order cancellations
You can cancel an order for a full refund until it has shipped — email support@hejskin.com as soon as possible.
Damaged, faulty or wrong items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us within 14 days of delivery — include a photo if you can — and we’ll send a replacement or a full refund, including any shipping costs.
Contact
- Email: support@hejskin.com
- Phone: +1 (305) 350-2617
- Mail: Unmatched Scaling LLC, 5830 E 2nd St, Ste 7000 #23713, Casper, WY 82609, USA